To begin with

Shopping at gardensandmore.co.uk
Our shop is divided into different product categories that will help you to find and choose your goods more easily. When you see items you like, just click to add them to your shopping cart. At any time you can view all the goods in your cart.

Commercial orders at gardensandmore.co.uk
We are geared toward both commercial and domestic orders. Discounts are available on multiple orders from genuine commercial parties. Please call 0845 370 7650 or email details of your order to sales@gardensandmore.co.uk should you wish to place an order.

Placing an order with gardensandmore.co.uk
There are two ways that you can order a prpoduct from the gardens and more web site: either by calling our order line on 0845 370 7650 Mon to Sat 8.30am to 7.30pm, or through buying online.

To buy online, click on a product name or image, and, if it’s an item you want to buy, click "add to my cart" and indicate the quantities for the products you chose. At any time you will be able to review your purchases before committing to pay, remove unwanted items and add new items, change the quantity of each item and select your preferred delivery option. At this point, you can continue shopping, check out or cancel your order. To view your order anytime while shopping, click on the shopping cart icon at the top of the page.

Secure Payment
gardens and more use Protx to provide secure e-commerce for its customers, and to manage its own payment systems. Your card details are kept fully secure. You need have no fear about the security of your card details; Protx is one of the world's leading online credit card authorizer, and has been a payment gateway for many years.

Currency of transaction
All our prices are shown as the price in sterling / UK pounds.

How the order confirmation process works
When ordering online, once you are happy with your order you are transferred to the secure Protx payment area and you receive an order confirmation from Protx. The email will confirm that we have received your order. It will include your order number for future reference. For items where delivery is more than 48hrs, as soon as your order is ready for delivery we’ll send you a second email to let you know that your order is on its way. To be certain that you receive this information, please make sure you enter a valid email address when you place your order. Please email sales@gardensandmore.co.uk or call 0845 370 7650 if you do not receive confirmation or if your information is incorrect.

Print out and save your order and delivery confirmation emails. They will be your receipt and reference for future communication on this order. We will also send email confirmation when a return refund has been processed.

If an item is out of stock, when will it be available?
All of our products are shipped directly from the manufacturers. Occasionally a product might be out of stock, and in this situation we will normally highlight this on the individual pages.If a manufacturer is out of stock on an item you've ordered, we will contact you by phone or email. At that time, you can accept or decline the wait on that particular item. Should you choose to decline, only the items available will be shipped and charged. Should you choose to accept the waiting period, the item will be shipped as soon as it is back in stock.

What are our delivery times?
The delivery times vary from product to product. As a guide, the following delivery times apply:

Parasols	2 – 4 weeks
Furniture	2 – 4 weeks
Hammocks	48 hours
Barbeques	48 hours
Patio Heaters & Fire Pits	48 hours
Outdoor Showers	2 – 4 weeks
Summerhouses	4 – 6 weeks depending upon model
Gazebos	2 – 4 weeks
Barrows	2 – 4 weeks
Hampers	48 hours
Lights	48 hours
Sprinklers	2 – 4 weeks
Storage	2 – 4 weeks
Bean Bags	48 hours

Please note that some of our suppliers will make an additional charge for deliveries to Northern Ireland and the Channel Islands. Please call us on 0845 370 7650 for more information.

Can I ship my order internationally?
In most cases yes, however you will need to talk to us about the cost of shipping. Please email us at info@gardensandmore.co.uk and we’ll reply to you shortly.

How much will delivery cost?
gardensandmore.co.uk includes the cost of delivery within the stated price of a product, so that our customers are immediately aware of the exact price they will be charged for an item. In many cases the cost of shipping the product is free of charge.

What is your returns policy for damaged goods?
We will of course replace any items delivered in a damaged condition. Should you wish to return a damaged product please telephone us on 0845 370 7650 and we will advise you on the returns procedure for that product.

What is your returns policy for unwanted goods?
We sell products from several major manufacturers all of whom have slightly different returns policies. We request that you notify us of a proposed return within 48 hours of receipt in order to qualify for a full refund. It will be your responsibility to organise and pay for the return of unwanted goods, and we also reserve the right to deduct the initial delivery cost from your refund (which will depend upon the circumstances under which you are returning the product).

Goods must be returned in re-saleable condition and in their undamaged original packaging, otherwise there will be a re-stocking charge. We will refund your payment only upon receipt of the returned product. Should you wish to return a product please telephone us on 0845 370 7650 and we will advise you on the returns procedure for that product.

What if I notice unauthorized use of my credit card?
In the event of unauthorized use of your credit card, please notify your credit card provider immediately in accordance with its reporting rules and procedures.

Can I send my information by email?
Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers. It is our policy to never send private information, such as your credit card number, via email. In fact, this is a policy we recommend you adopt in all of your online transactions.

Pricing
All prices shown on our website are shown in Pounds Sterling, inclusive of delivery charges* and Value Added Tax at 17.5%. We reserve the right to amend prices from time to time if this rate of VAT is amended. In addition, our suppliers may alter their prices from time to time. * certain area rules apply to our summerhouses.