General Information
All products we sell are intended for both domestic and commercial use. If products are used in a commercial setting do ensure that they are covered by the appropriate insurance.

Do you offer discounts for commercial orders at gardensandmore.co.uk?
Discounts are available on multiple orders from genuine commercial parties. Please call 0845 370 7650 or email details of your order to sales@gardensandmore.co.uk should you wish to place a commercial order. Please leave or include a contact number that we can reach you on.

What do you do with my information?
Simply put, we use your information to serve you better. gardensandmore.co.uk is committed to quality customer experience. For customers who make a purchase, we record which pages you visited and your email address volunteered during the ordering and registration process. All of this information is kept confidential. We aggregate this data anonymously to analyse how people use our site and to learn how we can improve their shopping experience. We may also use the information we collect to notify you about important functionality changes to the web site, new services and special offers we think you'll find valuable. This may also include special offers, information on upcoming promotions and other marketing related information for the gardensandmore.co.uk web site. For customers only browsing we automatically recognize your Internet service provider, but cannot identify you as an individual.

Is it safe for me to give out personal information?
Yes. Your information is completely safe when you shop online with us. We have made security a priority for our customers. When you make a purchase or provide any personal information, we use Secure Sockets Layer (SSL) technology to make sure that your information is encrypted. This means that no one else can read it while it is being transmitted over the Internet. SSL is the industry standard and among the best software available today for secure e-commerce transactions.

How do I contact customer services?
Customer services can be contacted by telephoning: 0845 370 7650 or by email by clicking here.

Complaints
We make every effort to ensure the product ordered arrives to you in perfect condition. If for any reason you are not satisfied with our product or service, then please contact us and we will endeavour to resolve the problem.
Any complaints will be acknowledged within 48 hours of the normal office hours and will be dealt with according to the guidelines for each manufacturer, in a fair and confidential manner. We will keep you fully informed during this period and will provide as much help as possible in getting the problem resolved as quickly as possible.